Tinkerer | STEM, STEAM Exploration

TERMS AND CONDITIONS

On this page, you’ll find the detailed Terms and Conditions of Tinkerer. For help with an existing account, or for help joining Tinkerer, please contact our support team. You can find the specific details regarding your subscription with Tinkerer including your next scheduled boxes and make changes to your account, by logging into your account.

These terms were last updated on 7 January 2024.

AGREEMENT TO TERMS AND CONDITIONS
1. The website www.tinkererbox.co.uk ("the website") is owned and operated by Tinkererbox UK Limited, trading as ‘Tinkerer’ and ‘Tinkerer STEAM Box’. References to "we", "us", or "our" are references to Tinkererbox UK Limited. We are a company registered in England and Wales (company number 14018960) and our registered office and address for correspondence is:
  Tinkererbox UK Limited
  126-128 City Road
  London
  EC1V 2NX
  United Kingdom
2. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY USING THE SITE OR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT (i) YOU HAVE READ THESE TERMS AND CONDITIONS, (ii) UNDERSTAND THEM, AND (iii) AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO ANY OF THE TERMS AND CONDITIONS BELOW, WE ARE UNWILLING TO GRANT YOU ACCESS TO THE SITE OR THE SERVICES.
3. We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes.
4. In addition to these Terms and Conditions our Privacy Policy also applies to your use of the website and is, where relevant, incorporated by reference into these Terms and Conditions. Please also refer to our FAQs for further information.
JOINING US
1. In order to use some of the Website features and to purchase products, services or subscriptions from the Website, you must first register to set up an account (“Account”) with us by completing the registration form on the Website. You should enter your child’s age in order to receive the best matching Product.
2. In order to register an Account you must be an individual and agree to comply with these Terms and Conditions. If you are under 18 years of age and you order goods from the website, please note that you are liable to pay for such order and be held responsible for your order.
3. When signing up you need to provide:
  Your full name
  A valid and current email address
  Your delivery and billing address
  Your payment card details
  Name of your child(ren)
  Date of birth of your child(ren)
4. When you create an account you may be given the opportunity to opt in or out of Tinkerer marketing emails. If you do not choose to opt out, you agree to receive direct marketing offers from Tinkerer using information provided during the registration process.
5. You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.
6. We reserve the right to reject any discount code or credit and/or reclaim the amount of any discount or credit if we consider that it is being used in breach of these Terms or is otherwise being abused.
7. You are responsible for the confidentiality of your Account login information and you are fully responsible for all activities and purchases that occur under your Account. You must notify us immediately at customercare@tinkererbox.co.uk of any unauthorised use of your Account, or suspicion that anyone has obtained access to your Account, or if you otherwise become aware of any unauthorised use of your Account, or other security breaches. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
PURCHASE OF SUBSCRIPTION BOXES
1. After you register an account on the website you will be able to sign up to receive a regular delivery of our products monthly. No order is accepted from you until our website displays an order confirmation message. You can manage and make changes to your orders at any time in your account section. Please see our FAQs for more details.
2. You may submit orders online at any time after you have created an account. The website allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections. You are given the opportunity to review the box type, delivery date and length of subscription in your account section. With any subscription, you cannot choose the projects that you receive. You can, however, choose specific product lines in our shop.
3. From time to time, Tinkerer may run marketing promotions that entitle new customers discounts on their first box or boxes, up to and including the full cost of the box. If you redeem one of these promotions you will be entering into an auto renewing subscription. You must have internet access and valid payment details to redeem a free or discounted offer.
4. There is no obligation to continue past your free or discounted subscription period, but you will need to cancel future orders before your next billing date, which can be found by contacting us at customercare@tinkererbox.co.uk. Your first box will usually ship within 3 working days of the order being placed. The exact shipment date depends on the date of registration; you can find the shipment date of your box by logging into your account.
5. Free or discount introductory offers apply only to the first account opened per household. It must not be used in connection with multiple accounts created or controlled by the same person. Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers.
6. You will be charged the full price for boxes after your free or discounted offer. We will continue to bill you by your chosen payment method for the service until you cancel your subscription.
7. Any auto renewing Subscription may be cancelled within 30 days before the next billing date or after the first box ships, whichever is later.
8. You can cancel future Subscription renewals from the relevant section in your account page or by emailing customercare@tinkererbox.co.uk from the registered email address on your account and providing the relevant order number for the Subscription to be cancelled. If you've already paid for your next Subscription on cancellation, that will be the final Subscription you receive and no further charges will be made.
PAYMENTS
1. SUBSCRIPTION ORDERS
  1. All orders are charged in GBP, prices not shown in GBP are provided according to the latest exchange rates available online and are for reference only. All prices shown are exclusive of delivery costs, which will be added to the total amount due during the checkout process.
  2. Payment must be made through our payment gateway providers at the time of placing your order. Payment in full will be taken at this time. You will be required to submit your payment details to the relevant third party payment gateway provider and you may also be required to accept additional terms and conditions in relation to the use of that service. We cannot accept, and hereby exclude to the fullest extent permitted by applicable law, any liability arising out of or in connection with your use of such third party payment provider.
  3. For auto renewing subscriptions, we take payments by continuous payment authority. You will be charged as follows: On placing your first order for a Tinkerer subscription you will be charged the full price of the subscription plus any shipping charges applicable (i.e. should you sign up for a three month subscription today, you will be charged for three months’ worth of Tinkerer Boxes plus shipping charges for three deliveries on submission of the order). All subscriptions are auto renewing therefore, assuming you have not contacted us to cancel future subscriptions before your current subscription expires, you will be charged for a new subscription after the expiry of your current subscription.
  4. If your payment fails for whatever reason, we will retry the payment several times.
  5. You agree not to hold us responsible for banking charges or any foreign exchange losses incurred due to payments on your account.
  6. We reserve the right to change the fees for any services at any time.
  7. Upon registering, restarting regular deliveries, ordering one off boxes or changing card details, a small payment may be taken from your card in order to authorise it and prevent fraud. This payment will be immediately voided, but some banks may temporarily reflect this against your account balance.
  8. We reserve the right to terminate or restrict your use of our service, for any reason. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.
2. NON-SUBSCRIPTION ORDERS
  1. All orders are charged in GBP, prices not shown in GBP are provided according to the latest exchange rates available online and are for reference only. All prices shown are exclusive of delivery costs, which will be added to the total amount due during the checkout process.
  2. Payment must be made through our payment gateway providers at the time of placing your order. Payment in full will be taken at this time. You will be required to submit your payment details to the relevant third party payment gateway provider and you may also be required to accept additional terms and conditions in relation to the use of that service. We cannot accept, and hereby exclude to the fullest extent permitted by applicable law, any liability arising out of or in connection with your use of such third party payment provider.
  3. Payment is taken for all orders prior to the order being dispatched so please ensure that all details given to us are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given nor can we accept responsibility if incorrect address details are given and the order is sent to an incorrect address.
  4. We reserve the right to terminate or restrict your use of our service, for any reason. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.
DELIVERIES, RETURNS AND REFUNDS
1. SUBSCRIPTION ORDERS
  1. Subscription boxes are delivered through several service providers according to your delivery address and proof of delivery may or may not be available depending on your shipping choice or services available for your delivery location. Actual delivery times may vary for you depending on:
    - our stock availability
    - your delivery address
    - when you place your order
    - circumstances impacting delivery by the logistics service provider. We reserve the right to use alternative delivery methods without prior notification
  2. You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.
  3. It is your responsibility to report all lost or undelivered boxes within 14 days after the dispatch date by email to customercare@tinkererbox.co.uk. When a box hasn’t yet been delivered 25 days after shipment day and the correct process is followed, a replacement box will be sent.
  4. If you need to change your delivery address, you must update your address in the subscription section of your account to ensure that no boxes are sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded for any boxes posted to the wrong location.
  5. We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.
  6. If you are dissatisfied with any product you receive from us, please contact our customer services team on customercare@tinkererbox.co.uk. We retain the right to request a return of any faulty goods by recorded delivery to a location of our choosing within the United Kingdom, and the product will be inspected. If the fault is agreed, a full refund will be given for the returned goods. Nothing in this section affects your legal rights.
  7. Except for goods that are faulty or defective, any goods are not refundable or exchangeable after it has been shipped. Goods are considered shipped once they have been posted through the Post Office or has been collected by a third party logistics provider with proof of collection or postage issued.
2. NON SUBSCRIPTION ORDERS
  1. Orders are delivered through several logistics providers according to your delivery address and proof of delivery may or may not be available. Actual delivery times may vary for you depending on:
    - our stock availability
    - your delivery address
    - when you place your order
    - circumstances impacting delivery by the logistics service. We reserve the right to use alternative delivery methods without prior notification
  2. You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.
  3. Except for goods that are faulty or defective, any goods are not refundable or exchangeable after it has been shipped. Goods are considered shipped once they have been posted through the Post Office or has been collected by a third party logistics provider with proof of collection or postage issued.
  4. Any non-subscription orders that have not been shipped can be cancelled and refunded after a transaction and administration charge equivalent to 10% the value of the original order has been deducted.
WEBSITE USE
1. You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.
2. All content and programming of the website is our property. Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, de-compile or reverse engineer any of the materials, software or content on the website without our written permission. Use of the website is restricted to personal, non-commercial use only.
3. You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.
4. You may not use the website for unlawful purposes or in any way that may damage our name or reputation or that of our affiliates.
5. It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website. We may, from time to time, restrict access to certain features, parts or content of the website, or the entire website, to users who have registered with us.
6. You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so.
7. The information contained in this website is for general information purposes only. We endeavour to keep the information contained on the website (other than information provided by the Customer) up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at customercare@tinkererbox.co.uk.
AVAILABILITY OF WEBSITE
1. Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or are fault free. If a fault occurs in the service, please report it to us at customercare@tinkererbox.co.uk and we will correct the fault as soon as we reasonably can.
2. Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your subscription via email at customercare@tinkererbox.co.uk.
INTELLECTUAL PROPERTY RIGHTS
1. WEBSITE
  1. All intellectual property rights in or relating to the website (including our text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except where you are given a non-exclusive licence to use the intellectual property rights that you need to enable you to use the website in accordance with these Terms and Conditions, you are not given any rights in respect of the intellectual property rights owned by us or our licensors and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the website.
2. EXTERNAL LINKS
  1. From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.
    If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.
PRIVACY
1. We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
1. We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free.
2. We do not represent or warrant to you that our site or any of its contents will be accurate, complete or reliable.
3. You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.
4. To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:
  1. any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our site (including using our applications or software) or any information on our site;
  2. the unavailability of our site (or any part of it), merchandise or services;
  3. any delay in providing, or failure to provide or make available, merchandise or services, or any negligent provision of merchandise or services;
  4. any misrepresentation on or relating to our site, the merchandise or the services.
5. Save as required by law:
  1. we will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us, and
  2. we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.
6. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase merchandise from our site. We make no representation and accept no liability in respect of the export or import of the merchandise you purchase.
7. None of the above exclusions shall affect any statutory rights which are not capable of being excluded. However, in such case our obligation, where permitted by law, will be limited to the resupply of our services or the merchandise to you.
8. Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.
9. WARRANTIES
  1. You represent, warrant and covenant that you will not:
10. USER GENERATED CONTENT
  1. When you submit any user generated content including all text, files, images, photos, sounds, videos or other materials to our site (“User Content”), you grant to us, a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable fully paid-up and royalty-free licence to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with the site, including without limitation for the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel. Without limitation, the rights that you grant to us under this clause 10.10.1 include a right to grant each user of the site a sub-licence to use the User Content to the extent permitted by the functionality of the site from time to time. You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of the User Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.
  2. You represent, warrant and covenant that:
    1. you have the legal right and authority to grant the licence in clause 10.10.1 above;
    2. you are the owner of the User Content and/or have all of the necessary rights, consents, permissions and licences which are required for you to grant us the licence in clause 10.10.1 above;
    3. by exercising the licence in clause 10.10.1 above, we shall not infringe the intellectual property rights or other rights of any third party;
    4. to the extent that the User Content identifies any individual (whether by name, picture or otherwise), you have obtained all consents and permissions from those individuals which are required for us to use the User Content as contemplated by the licence in clause 10.10.1 above;
    5. the User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person or otherwise is inappropriate for display on our site; and
    6. at our request, you will provide us with written copies of any consents, permissions and licences that you are required to obtain.
NO WAIVER
1. If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.
FORCE MAJEURE
1. We will not be liable to you for any lack of performance, or the unavailability or failure of this Website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability, or failure arises from any cause reasonably beyond our control.
THRID PARTY RIGHTS
1. Nothing in these Terms and Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
MISCELLANEOUS PROVISIONS
1. No delay or omission by us to exercise any right or power occurring upon any noncompliance or default by you with respect to any of the terms and conditions shall impair any such right or power or be construed to be a waiver thereof. Any waiver by us of any covenant, condition, or agreement to be performed by you shall not be deemed to be a waiver of any prior or subsequent breach of the same, or of any other covenant, condition, or agreement hereunder. Unless stated otherwise, all remedies provided for in these terms and conditions shall be cumulative and in addition to and not in lieu of any other remedies available to either party at law, in equity, or otherwise.
2. If any term, provision, covenant or condition is held invalid or unenforceable for any reason, the remainder of the provisions will continue in full force and effect as if these terms and conditions had been executed with the invalid portion eliminated. The parties further agree to substitute for the invalid provision a valid provision that most closely approximates the intent and economic effect of the invalid provision.
3. GOVERNING LAW
  1. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the exclusive jurisdiction of the courts of England and Wales.
4. In the case of any discrepancy between the English version and any other translated version of these Terms and Conditions, the English version shall prevail.
5. ASSIGNMENT BY US
  1. You agree that we may assign any of our rights and/or transfer, subcontract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and you may not assign any of your rights or transfer, subcontract or delegate any of your obligations under these Terms and Conditions.
6. ACCOUNTS ARE NON-TRANSFERABLE
  1. Accounts with Tinkerer are not transferable and therefore cannot be sold or traded.
7. CONTACT INFORMATION
  1. Should you have any questions about these Terms and Conditions or ordering from us in general, please contact us by email at customercare@tinkererbox.co.uk or write to us at: Tinkererbox UK Ltd., 126-128 City Road, London, EC1V 2NX

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